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Старый 26.08.2020, 08:39   #1
JenniferRodriquez
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Dyson and Shark Customer Services: Which is The Best?

Customer services are part of the product itself, but many customers seem to forget that these policies are important and can affect their experience when they need it.

You're in luck if you never need one. But imagine one day, your machine stops working or a part of it is broken, and you must deal with a frustrating customer support agent.

Best Vacuum Cleaners Reviews must have the best customer services.

Most of them understand it and strive to build an efficient, satisfying customer service department with knowledgeable staff. Two of them are Dyson and Shark.

To give an idea about their customer support and warranty policies, we have put them side by side to see what you can expect when you need help.

Dyson


Dyson has always been an active seller when it comes to helping customers with its products.

No matter where you buy the vacuum cleaner - at a tradition physical shop or an online store - most of the time, you will find that the staff is courteous and ready to give you helpful advice.

When you need help, Dyson's staff can solve many of your issues, including recommending the best product from Dyson's catalog for your needs, going the troubleshooting steps thoroughly, and replacing broken or missing parts.

Its warranty policies cover the replacement and repair of any Dyson vacuum if within the warranty period you find any issues or defective parts because of faulty materials or workmanship. Dyson has decent warranty periods, which is two years for cordless vacuums and five years for upright and canister models.

Dyson is one of those rare examples when a brand means a real warranty when it says "warranty," following the contract dutifully.

One of the special things we must mention (since you can only find a few brands do this) is that you can transfer your guarantee to a new owner with the machine itself. This applies as long as you can provide the Dyson staff the required documents to prove your purchase.

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Shark


Shark has built a dedicated customer service department. Its staff is knowledgeable and polite.

As you can see for yourself from vacuum cleaner reviews that customers have left on forums or online stores such as Amazon or Walmart, their customer service employees are mostly native English speakers.

When you contact an agent using the online chat feature, 5 to 10 minutes is the time you must wait, depending on the time of the day. This online service is incredibly efficient during the non-peak hours.

But Shark has a small problem when it comes to the consistency of its customer service. You may find it hard to get in touch with an agent during busy times.

The warranty you receive from a Shark vacuum like the Shark Navigator Lift is five years long. Shark even offers a special deal when you purchase a model directly on its website - SharkClean.com - where you will get a lifetime warranty.

But, there's a catch.

Unlike Dyson, these warranties are not transferable. It means that if you give or sell your vacuum cleaner to someone else, Shark will not cover its warranty anymore. So keep this in mind if you're intent on doing so.

Generally, the warranty will apply if you need repairs or replacements because of defective manufacturing or materials within the effective period. And if you need a replacement part like a crevice tool, the warranty of it, for most cases, only lasts two years.

❈❈❈ Get More Info: Best Vacuum Cleaners On The Market - Best rated vacuum cleaner

Conclusion

Both Shark and Dyson have top vacuum cleaners with great customer service, compared to the rest of the industry. In most cases, you will have peace of mind when you get in touch with them to get help.

Последний раз редактировалось JenniferRodriquez; 24.11.2020 в 10:45.
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